Refund & Return Policy
At Zaid Cloth House, we are committed to ensuring your complete satisfaction with every purchase. If you are not entirely satisfied with your order, our refund and return policy is designed to make the process as straightforward as possible.
If you receive a product that is defective, damaged, or not as described, you may return it within 30 days of receipt for a full refund or exchange. To initiate a return, please contact our customer service team at +92 305 5011150 or email us at @abuzarzaib82gmail-com with your order details and the reason for the return. Our team will provide you with a return authorization and instructions on how to return the item.
Please ensure that the product is returned in its original condition, unused, and with all tags and packaging intact. Items that are damaged due to customer mishandling or misuse will not be eligible for a refund or exchange. Once we receive the returned item and inspect it, we will process your refund or exchange within 5-7 business days. Refunds will be issued to the original payment method used during the purchase.
Shipping costs for returned items are the responsibility of the customer unless the return is due to a mistake on our part, such as sending the wrong item or a defective product. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Please note that sale items and personalized products are not eligible for returns or refunds unless they are defective or damaged upon arrival.
At Zaid Cloth House, your satisfaction is our priority. If you have any questions or concerns about our refund and return policy, please do not hesitate to contact us at +92 305 5011150. We are here to help and ensure that your shopping experience with us is exceptional.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
